System Administrator

Processes of receiving and sending Email and meetings

Hyper executes tests and commands according to the activity of sending and receiving Email messages and meetings. These processes include the activity of the servers as well as the DB updates. For further information about these processes, press here.

SMS System Settings

Hyper can be connected to SMS system through API of SMS services company. For further information, Contact SYE customer service department.

After purchasing the sms package, the user will get a Username and a Password and will need to define it as follows:

  • Open the Automation Log & Web Services of the system fundamentals.
  • Click the Create New button.
  • In the "Hyper Service ID" field, fill in the Hyper Service ID of the SMS services company.
  • Fill in the Username and the Password.
  • Press the save button.

EMail Protocol

The automation program of the server, sends and receives Email messages. The automation receives Email messages in POP3 protocol and in port 110 and sends Email messages in SMTP protocol in port 25. Sent message will not be encoded, since it sent from the DB Server and not from the users computer.

Please note - the Email definitions for Gmail use POP3 protocol in port 995 and SMTP protocol in port 465. These messages are encoded with SSL.

Send Mail In Wide Circulation - Unlike the regular method of sending Email messages, this action is done from the local computer of the user. The system admin must verify that the computer is able to communicate the Mail Server in port 25.

Spam Filter Definitions

The system administrator can define whether to active the filter for the incoming Email messages. The system checks the EMail address and the Domain of the sender and compares it with the records of the Client / Supplier / Project cards in the data base, the personal contacts list and the approved addresses of the white list. If no match is found, the message will be added to the "Deleted Items" folder. In order to define the Spam Filter, open the Authorization label of the Client Card. In the "Spam Filter" field, choose "Simple White List".

Email Account Definitions

There are two possible types of Email accounts to define:

Personal EMail Box

After creating the Email account in the server, it has to be defined in the Users Card. In order to define the the personal Email Account, open the Authorization label of the Client Card. Under the "Email Account" title, fill in the definition fields as follows:
Field Title Description
Email Type Choose the required type for the Email account
  • Internal@mail - Internal mail only. The user can not send or receive messages from out of the Hyper system or from out of the organization. This mail box is automatically created for any of the organization users. Any of the hyper users can receive an Email messages by choosing his/her name from the list of Colleagues (Users) in the "Add Recipients" window. There is no need to define additional fields for these users. The users can send and receive internal messages only, unless there is a public mail box.
  • POP3/EMSTP - Set the Mail box to send and receive messages.
  • POP3 Only - Set the Mail box to receive messages.
  • ESMTP Only - Set the Mail box to send messages.
Email Address The Email address to send and receive Email messages. This address will be also written in the "Email Username" field.
Email Server If the same server receives and sends the Email messages, define this field only (the domain name is the server URL) as follows:
mail.domain_name
If there are different servers for the incoming Emails and the sent Emails, fill in the incoming emails server (POP3) in the "Email server" field, then fill in the SMTP server in the "Send Through Anonymous SMTP" field.
Send through Anonymous SMTP / Different ESMTP Fill in the SMTP server in case that is different than the POP3 Server.
EMail Username The user name of the account. The automation will use it to connect to the Email account.
EMail Password Password for the Email account.
Delete Messages from POP3 Hyper gets the Email messages from the Email server and stores each message separately. This field defines when to delete the message from the server (not in Hyper). If the user prefers not to delete these messages, contact the SYE customer service.
Spam Filter Hyper uses a filter on any received Email message, to compare the sender details with the exist data base. If there is no match, the message will be marked as Spam.
Email Server Errors Counter This field counts the reported Email server Errors.

Send Email through SSL Account (Gmail Account)

In the Email Server fields, add the domain name and the port, as well as the SSL definition. The POP3 protocol usually uses the 995 port, and the ESMTP protocol usually uses the 465 protocol. For example:

  • pop.domain.com:995(ssl)
  • smtp.domain.com:465(ssl)

An ESMTP protocol that creates an un-encrypted connection at first, and then creates the encoded connection, usually uses port 587. In this case, write the exp definition parentheses instead of ssl. This type of connection is used for sending Email messages. For example:

  • domain:587(exp)

For common Email services (e.g. Gmail, Office), hyper has a "Preset action", so that the user only need to define the "Email Server" field as follows:

  • gmail.com
  • office365.com
Clients that work with another common Email Service are more than welcome to contact our customer service team and ask to define a Preset configuration.

Public Mail Boxes

By using a public mail box, each of the incoming Emails will be available for all of the Public Mail Box users. Deleted messages will also be deleted from all of the Public Mail Box users. We recommend to use Public mail boxes for service tickets, in order to follow these service tickets and tasks.

This definition can be found in the "Public Mail Boxes" tab of the system fundamentals. Insert a new row by using the right button of the mouse and choose Insert New Row. In the new row fill in the following fields:

Field Title Description
Account Handle The name of the Mail box. This will be the displayed sender name for the addressee. The name of the company will be added to the sender name.
Authorized Groups Define which group of users can send and receive Messages through this Mail Box. If none of the authorization fields was defined, this mail box will be available to all of the users in the organization.
Authorized Users Define which users can send and receive messages through this Mail Box. If none of the authorization fields was defined, this mail box will be available to all of the users in the organization.
Internal Forward to Users This option is used to forward Email messages to another users, so that if a message is deleted, it will still be available in the Mail box of these users.

Test Email Account

The propriety of the Email Account can be checked by using the Test EMail Account button. The system will try to connect to the Mail box and will display the test results.

Decoding winmail.dat Messages

Email messages sent from Microsoft Outlook, contain a file called winmail.dat. This file may be added as an attachment to the received message and is encoded in TNEF standard. Hyper recognize this file and decode it on the server side. This message will be displayed as follows:

  • Message Subject: If the original message does not have any Subject, Hyper will display the subject from the winmail.dat file.
  • Message Body: If the message does not contain a body, Hyper will take the body from the winmail.dat file.
    If the original message contains more than 20 chars, Hyper will merge the original message and the content of the winmail.dat file: The original message will be displayed first and the message from the attached winmail file will be displayed below.
  • Attachments: any attached files will be added to the bottom of the message.

Please note - Only the encoded version of these messages will be saved in the Hyper system. None of the senders or addressees details will be saved. The standard of Hyper is either UTF8 or Base64.

Virtual Printer Installation

One of the available applications when istalling Hyper, is the Hyper Virtual Printer. Sending a document to this printer by using the "Import Virtual Printing" option, allows to save it as PDF file that will be available for sending as attachment.

virtual printer