Double click on an Email message will open the message window.
At the top of this window, the sender and the addresses details are displayed (except of hidden addressees - BCC).
There are few action buttons available for any message, according to the selected mail box. These action buttons are also available in the Homepage:
|Reply Sender||Reply the sender of the chosen message.|
|Reply All||Reply all recipients of the chosen message.|
|Forward||Send this messages to other recipients.|
|Print the selected message. The system will display print preview.|
|Advanced Features||Open the selected message. The action buttons will be displayed above the message.|
|Create New Task||The user can choose whether to create a new task or a new service ticket from the selected message. Choosing on of the option will copy the content of the message as follow:
|Show Deleted||When this checkbox is marked, only deleted messages will be displayed. For regular display unmark this checkbox.|
|Delete||Delete the selected messages. Deleted messages will be archived.|
This button displays three options:
|Copy Address to Clipboard||Copy Email address to clipboard and make it available to paste on local computer.|
|Store Contact||Add contact details to contacts list.|
|Add sender to white list||Cancel the Spam label for the this sender. Sender will be marked as Spam by the system, according to definitions of the users authorization (Employees Module), in the "Spam Filter" field.